it en ru
Close

SHIPPING, TIME AND COST

When will my order be shipped?

Orders received from Monday to Friday, excluding holidays, are shipped within 1 working day from the date of the order confirmation.

What is the cost of shipping?

In case of payment by credit card or bank transfer you must refer to the following table:

Cart Amount Shipping cost
Up to €49.90 €5.00
Over €49.90 Free!

 

How many days will I receive my order and how can I follow the shipment?

Your order will be entrusted to the SDA courier within 1 business day from the date of the order confirmation. At that time we will send you by e-mail all the information you need to track your shipment. The package will arrive within 48-36 hours.

What happens if I am not present on the day of delivery?

The courier will make a further delivery attempt the following day. In case you cannot deliver your order, it will remain in storage at the nearest post office. After the second attempt of delivery, the order will be in stock at the headquarters of the Italian post office and the costs of stock will be at your expense

Why haven’t I received my order yet?

If you are having trouble delivering your order contact us at number 347 5389041 (service cost: national pricing, according to the access operator.) or write to info@dheamather.it

Can you ship abroad?

For shipments abroad you must agree to the shipment by writing an email to: info@dheamather.it

RETURNS AND REFUNDS

How long do I have to take a look at the merchandise and return it?

If for any reason you are not satisfied with the purchase, you are entitled to withdraw from the contract, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the product. Purchased.

You must send, within this deadline, a written notice of withdrawal with the following modalities:

  • A registered letter with a return receipt to the following address: Dhea Mather® by Paolo Frongia-Via Grazia Deledda 29 Samugheo OR
  • An email to the following email address:info@dheamather.it

The products covered by this withdrawal must be sent to the address: Dhea Mather® by Paolo Frongia-Via Grazia Deledda 29 Samugheo OR

In case you have exercised the right of withdrawal in the manner explained above, you must return the product no later than the fourteenth day following the receipt of the product. The cost of restitution will be borne by the company Dhea Mather® that the withdrawal of the goods through its courier. As a customer you are obliged to comply with the procedures for taking charge of the product, which, as of now, claims to accept in full and without exception, provided by The Courier commissioned by the company Dhea Mather®. All items must be returned to the premises of the company Dhea Mather® intact and in the same state in which they were received, provided with the original packaging. In the event that all the conditions and obligations of the consumer are complied with in the preceding paragraphs, the company Dhea Mather® will send you an email confirming the acceptance of the return.

I have received a defective product through my online order. Can I return it?

In the event that you have been delivered a product other than that of the order and purchase you have the right to obtain the replacement of the product, provided that you notify us of the problem in writing no later than 5 days after receipt of the Product itself. The such case the Dhea Mather company® will provide for the replacement of the product once received and verified condition its condition, and will take charge to send back the correct product. All items must be returned to the premises of the company Dhea Mather® intact and in the same state in which they were received, provided with the original packaging. The costs of restitution will be borne by the company Dhea Mather® that shall prepare the withdrawal of the goods through its courier. The customer is obliged to comply with the procedures for taking charge of the product, which now claims to accept in full and without exception, provided by The Courier commissioned by Dhea Mather® by Paolo Frongia

Recording

  • Should I be registered to place an order?

NPN you must be registered as we offer the possibility of an instant checkout at the time of purchase.

  • Is my data safe?

Absolutely yes! The company Dhea Mather® of Paolo Frongia respects your privacy and at any time you can access your profile, modify your data and your permissions. If you wish to unsubscribe, simply contact us by writing an email to: I

  • I don’t have an email address, can I sign up anyway?

The email is indispensable. If you don’t have one you can create it with one of the many providers that offer a free email inbox.

  • How do I change my personal information?

Access your profile on www.dheamather.it By logging in, you click your username in the login menu below to select “SETTINGS” and after you enter the “MY DATA” section and write directly to the “ACCOUNT DETAILS” section to change the data in the corresponding spaces.

  • I forgot my password, how do I do it?

You can request to reset the old password and create a new one that will be delivered via email. Click on “Forgot Password?” on the login page.

Orders

  • How do I place an order?

Once you have selected the product you want to buy, add it to your shopping cart and proceed with the payment.

  • Can I place an order via phone/email?

You can agree an order by writing to: info@dheamather.it

  • Can I change or cancel my order?

It is possible, by telephone by phone via mail Dhea Mather by the day when the order was made

  • Is there a minimum order?

No, there is no minimum order.

  • Are purchases on the Internet safe?

Our site for your payments relies on the GestPay gateway by Banca Sella which uses the following tools:

Browser encryption and encrypted transport

CVV and Expiration date

Security protocols Verified By Visa and Mastercard SecureCode

Multidimensional analysis and comparison of relevant information: Charter nationality; Shipping address; nationality purchaser; Quantity of goods purchased; Amount of the transaction.

Payment

  • How do I pay?

The most common credit cards issued by banks in the Italian territory are accepted. We also accept payment via PayPal.

  • Can I pay by bank transfer?
  • Yes: by bank transfer in advance made payable to:
  • DHEA MATHER’s Frongia Paolo Banco di Sardegna Samugheo
    Iban: IT92I0101587981000070175485